Originally Aired - Tuesday, February 18 • 4:00 PM - 5:00 PM
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Location: Rm235
In speaker Steve Johnson's travels, meeting with contractors, he has found that many lack the proper procedures to correctly perform maintenance and track the service for ATU’s. The business model for performing service in a professional, profitable manner is vastly different from owning a mini excavator and installing systems. This presentation will cover the policies and procedures involved in setting up a service department and includes examples of ways to perform maintenance on ATU’s, and how to best document the service. An assortment of forms related to customer education and service documentation that can be used will be shared, as well as how to work with customers when a problem arises.
After this session, attendees will be able to:
1. Implement maintenance performance processes and protocols.
2. Record and maintain proper service documentation.
3. Manage customer expectations when addressing operational problems.
Type: 60-Minute Education Session
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