Originally Aired - Monday, February 17 • 9:00 AM - 10:00 AM
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Location: Rm231
In this session, you will learn to recognize the pivotal role that demeanor and conduct play in shaping positive customer interactions. By exploring various scenarios, you'll not only understand what constitutes professional behavior, but also gain the confidence to exemplify it consistently. Elevate the value of portable sanitation services by embodying professionalism in every aspect of your work. These skills can improve customer retention, employee retention and company reputation.Whether you're a seasoned professional or new to the industry, this course offers valuable insights and practical tools to enhance your performance and make a lasting impression on your customers.
After this session, attendees will be able to:
1. Understand how to evaluate company culture and make recommendations for improvement at various levels.
2. Explain the impact professionalism has at the company level and broader industry level.
3. Apply strategies for professionally managing common and difficult challenges with customers.
4. Implement appearance and communication tactics at the individual level that can level up public perception of the individual and company.
Ideal Audience: Any customer-facing position, and company leadership responsible for high level decision making.
Level: Intermediate
Type: 60-Minute Education Session
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